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Terms of Service

Last Updated: March 11, 2026Effective Date: March 11, 2026

Welcome to Cosax ("we", "our", or "us"). By accessing or using our website at https://cosax.id(the "Site"), you agree to be bound by these Terms of Service ("Terms").

Cosax provides professional Minecraft server setup services, including but not limited to:

  • Server configuration and optimization
  • Plugin installation and configuration
  • Custom development services
  • Technical support and maintenance

3.1 Account Creation

To use certain features of the Site, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access

3.2 Google OAuth Login

OAuth Authentication

Our Site uses Google OAuth for authentication:

  • By using Google Sign-In, you authorize us to access your Google account information
  • We collect: name, email address, and profile picture
  • This information is used solely for account creation and authentication
  • You can revoke access at any time through your Google account settings
  • We do not store your Google password

3.3 Account Termination

Termination Rights

We reserve the right to suspend or terminate accounts that violate these Terms.

4.1 Order Placement

  • All orders are subject to availability and acceptance
  • We reserve the right to refuse any order
  • Prices are subject to change without notice

4.2 Payment Terms

Payment Structure

💰 Down Payment (DP) 50%

An initial payment of 50% of the total price is required before work begins.

✅ Final Payment 50%

Final payment is made after the work is completed and meets the agreed specifications.

Payment Process:

  1. Customer makes 50% down payment
  2. Our team begins work on the project
  3. Upon completion, customer performs inspection
  4. If satisfactory, customer makes final 50% payment
  5. Project is fully handed over to customer

4.3 Refund Policy

Refund Policy

❌ No Refund Policy

In general, we do not provide refunds after payment has been made.

✅ Exceptions

Refunds may only be provided if:

  • The project is not completed as agreed
  • Technical errors occur that cannot be fixed by our team
  • The service provided does not match what was agreed upon

📋 Refund Procedure

If you believe you meet the refund criteria, contact our support within a maximum of 7 days after the project completion date with evidence and a detailed explanation.

Important Notes:

  • Refunds will be evaluated on a case-by-case basis
  • Refund decisions are final
  • Down payments cannot be refunded if the customer cancels the order unilaterally

4.4 Payment Methods

Payment Methods

  • Bank Transfer (BCA, Mandiri, BRI, BNI)
  • E-Wallet (GoPay, OVO, Dana, ShopeePay)
  • QRIS
  • Payment Gateway (Midtrans)

All payments are processed securely. An invoice will be sent after payment is received.

5.1 Analytics Tools

We use third-party analytics services to understand usage and improve our services:

Google Analytics

Collects: page views, user behavior, device information, IP address (anonymized)

Purpose: Website analytics and improvement

Privacy Policy

Facebook Pixel

Collects: page views, conversion events, user actions

Purpose: Ad performance tracking and audience building

Privacy Policy

Hotjar

Collects: mouse movements, clicks, scroll behavior, screen recordings

Purpose: User experience research and improvement

Privacy Policy

Microsoft Clarity

Collects: session recordings, heatmaps, user interactions

Purpose: User behavior analysis

Privacy Policy

5.2 Your Choices

You can control analytics tracking:

  • Enable "Do Not Track" in your browser settings
  • Use browser extensions to block tracking
  • Opt-out of Google Analytics via their opt-out tool
  • Opt-out of Facebook Pixel via Facebook ad settings

IP Rights

All content on the Site, including text, graphics, logos, and software, is the property of Cosax and protected by intellectual property laws.

You agree not to:

  • Use the Site for any illegal purpose
  • Violate any applicable laws or regulations
  • Infringe on others' intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems

No Warranty

THE SITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

Liability Limit

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COSAX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES.

You agree to indemnify and hold harmless Cosax from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

Updates

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the new Terms.

These Terms shall be governed by and construed in accordance with the laws of Indonesia.

Get in Touch

For questions about these Terms, contact us at:

📧 Email: support@cosax.id

📱 WhatsApp: +62 852-8312-3145

By using Cosax, you acknowledge that you have read and agree to these Terms of Service.

Cosax - Professional Minecraft Server Setup